University of Nairobi WIKI - User contributions [en]

Survey tools

2023-09-18T07:07:29Z

Wikiadmin: /* Survey Tools */

===== Survey Tools =====
- [[Uon_survey_tool_guide |UoN LimeSurvey Tool]]
- [[Google_forms_guide |Google Forms]]

Survey tools

2023-02-13T07:07:53Z

Wikiadmin:

===== Survey Tools =====
- [[Uon_survey_tool_guide | UoN LimeSurvey Tool]]
- [[Google_forms_guide |Google Forms]]

Google forms guide

2023-02-13T07:07:42Z

Wikiadmin: Created page with "==== Accessing Google Forms ==== * Sign in to your Gmail account *Click on Google Apps in the top right corner *Scroll to find “Forms” and click on it {{:forms_signin.png?300|}} *Select preferred template\\ {{:forms_template.png?600|}} ==== Creating a Form ==== Once you have selected a template: *Enter the Title and a thorough description of what the survey is about and its objectives. *A section is a page. The survey can be split into various sections..."

==== Accessing Google Forms ====
* Sign in to your Gmail account
*Click on Google Apps in the top right corner
*Scroll to find “Forms” and click on it
{{:forms_signin.png?300|}}

*Select preferred template\\
{{:forms_template.png?600|}}

==== Creating a Form ====
Once you have selected a template:
*Enter the Title and a thorough description of what the survey is about and its objectives.
*A section is a page. The survey can be split into various sections e.g. personal information, employment details, feedback on a specific topic
*A section can have more than one question.

{{:forms_question_settings.png?600|}}

==== General Settings ====
Depending on the objectives of your survey, you can change the following settings for best result

Restricting the users to trusted entities ensures your survey is filled by targeted users. (Security feature)

Click save when done editing the settings

{{:froms_general_settings.png?300|}}

==== Distributing the Form ====
Click on **Send** on the top right corner

The google form can be sent via email, a shared link, embed html or social media

Email addresses are separated by a comma when many

To add people who can edit the form, click on “Add collaborators”. An email is sent to notify them of this

{{:distributing_form.png?300|}}

==== Analysing Responses ====
Choose whether or not you want to accept responses by using the toggle button

The results are converted into bar and pie charts for ease of analysis

Results can also be linked to an excel sheet which will be automatically saved to one’s google drive

{{:forms_analysis.png?600|}}

==== Deleting Responses ====
One can delete the responses. However deleted responses cannot be recovered unless they were linked to an excel sheet

If that is the case, revert to a previous version of the sheet by clicking on **File -> version history -> see version history** within the excel sheet

{{:forms_deleting_responses.png?400|}}

==== Saving the Form ====
Google forms are automatically saved to your google drive along with any changes made to the questions or settings

A preview feature is included to get a feel of the user experience

Survey tools

2023-02-13T07:02:19Z

Wikiadmin:

===== Survey Tools =====
- [[Uon_survey_tool_guide | UoN LimeSurvey Tool]]
- [[google_forms_guide|Google Forms]]

Uon survey tool guide

2023-02-13T07:01:52Z

Wikiadmin: Created page with "==== Get credentials for creating surveys ==== Write an email to sysadmin@uonbi.ac.ke with the following details: *Full Name *Payroll Number *College/ Unit *Faculty/School/Department/Institute *Role/ Designation ==== Access the survey tool ==== From a browser: Enter http://surveys.uonbi.ac.ke/index.php/admin/ {{:survey_access.png?400|}} ==== Create Surveys ==== Click on the arrow besides the **Surveys** button that is..."

==== Get credentials for creating surveys ====

Write an email to [[mailto:sysadmin@uonbi.ac.ke|sysadmin@uonbi.ac.ke]] with the following details:
*Full Name
*Payroll Number
*College/ Unit
*Faculty/School/Department/Institute
*Role/ Designation

==== Access the survey tool ====

From a browser: Enter http://surveys.uonbi.ac.ke/index.php/admin/

{{:survey_access.png?400|}}

==== Create Surveys ====

Click on the arrow besides the **Surveys** button that is located on the main toolbar of your LimeSurvey. A dialog drop-down list will show up from where you can choose the **Create** a new survey option \\

{{:survey_create.png?500|}}

The following page will load:\\

{{:survey_portal.png?600|}}

**Description:** Key in the description of your survey

**Welcome:** Type in the welcome message

**End message:** Type in the message which your recipients will see once they complete the survey\\

{{:survey_title.png?600|}}

==== Survey Settings ====

For detailed explanation on any aspect of creating a survey on this platform, consult the [[https://manual.limesurvey.org/Surveys_-_introduction| Limesurvey Manual]]

==== Question Types ====

When creating questions for your survey, a variety of question types are provided as shown below: -\\

{{:question_types.png?600|}}

==== Responses/Statistics ====

Click on **Statistics** in the settings of your survey\\

{{:survey_statistics.png?300|}}

{{:survey_responses.png?500|}}

It is possible to export the responses for further analysis\\

{{:survey_export_responses.png?300|}}

Network storage space

2023-02-13T05:45:11Z

Wikiadmin:

===== Network Storage Space for File Storage and Sharing =====
The University of Nairobi ICT Center provides network file storage for the convenience and productivity of UoN staff. \\
How to access the network storage and share files >>[[How_to_access_and_share_files_on_the_network_storage | click here and follow the instructions]]

How to access and share files on the network storage

2023-02-13T05:44:33Z

Wikiadmin: Created page with "You can access the shared folder through following the following easy steps \\ 1. Log on to your machine using your Active Directory credentials, instructions here \\ 2. Once you are logged in, do the following: \\ 3. On your run, type \\41.89.93.157 \\ 4. You will be prompted for a username and password \\ 5. Enter your active directory account details, where your username is your payroll no. and your password is the one you will have set..."

You can access the shared folder through following the following easy steps \\
1. Log on to your machine using your Active Directory credentials, [[active_directory_staff | instructions here ]] \\
2. Once you are logged in, do the following: \\
3. On your run, type \\41.89.93.157 \\
4. You will be prompted for a username and password \\
5. Enter your active directory account details, where your username is your payroll no. and your password is the one you will have set after the initial logon to the Active Directory \\
6. Create a folder and upload your files. \\
7. The folder will now be accessible by users on the active directory.

Create network access account

2023-02-13T05:31:18Z

Wikiadmin: Created page with "===== Creating a Network Access Account (Students) ===== To access the wifi network, you need to create a **Network Access Account** which will be your identity on the network. The account will be in the following format: **C01/12345/2010@students**. The password and log-in information will be sent to your UoN email account. - Open the Create Network Access page - Provide your registration number. Format: C01/12345/2010 - Provide your..."

===== Creating a Network Access Account (Students) =====
To access the wifi network, you need to create a **Network Access Account** which will be your identity on the network. The account will be in the following format: **C01/12345/2010@students**. The password and log-in information will be sent to your UoN email account.

- Open the [[http://wifi.uonbi.ac.ke/|Create Network Access]] page
- Provide your registration number. Format: C01/12345/2010
- Provide your ID/Passport number *As supplied in the [[http://smis.uonbi.ac.ke/|Students Management Information System (SMIS)]]
- Provide your UoN student email
- Type in the random code - CaSE SeNsItIVE
- Click on **Login** button to create your account
- If successful, your account will be created with the format **C01/12345/2010** and password and log in instructions sent to your email account
- If NOT successful, confirm the format of your registration number, ID/Passport number or e-mail.

Ms teams guide

2023-02-13T05:28:20Z

Wikiadmin: Created page with "Microsoft_Teams is a video conferencing platform provided by Microsoft. ==== Error 500 On MS Teams: ==== Error 500 is experienced by session identity incompatibility between the current login attempt and saved login details. Below are options to try and resolve this. For those using the Microsoft Teams application, uninstall and reinstall the latest version of Microsoft Teams for Desktop from the internet. Try and login again. For those using web browsers, clear thei..."

Microsoft_Teams is a video conferencing platform provided by Microsoft.

==== Error 500 On MS Teams: ====
Error 500 is experienced by session identity incompatibility between the current login attempt and saved login details. Below are options to try and resolve this.

For those using the Microsoft Teams application, uninstall and reinstall the latest version of Microsoft Teams for Desktop from the internet. Try and login again.

For those using web browsers, clear their cache and cookies and try and login again. One can also try and log in from a different browser. Take note that Microsoft Teams does not support Mozilla Firefox.

Below are the steps of clearing the cache in Google Chrome, Microsoft Edge, and Safari browsers.

=== In Chrome ===
1. On your computer, open Chrome.

2. At the top right, click More More.

3. Click More tools and then Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

* Click Clear data

=== In Microsoft Edge ===
To clear cache and cookies when using Microsoft Edge, follow the steps detailed below: • Click on the. menu button situated in the upper right corner.

1.Click on Settings.

2. Under Clear browsing data, click on Choose what to clear.

3. Click on Clear

=== In Safari on a Mac Computer ===

1. Click the Safari menu.

2. Select Empty Cache.

3. Click Empty.

Bigbluebutton guide

2023-02-13T05:27:17Z

Wikiadmin: Created page with "\\ BigBlueButton is an open source web conferencing solution for online learning that provides real-time sharing of audio, video, slides, whiteboard, chat and screen. ==== Accessing BigBlueButton ===="

\\
BigBlueButton is an open source web conferencing solution for online learning that provides real-time sharing of audio, video, slides, whiteboard, chat and screen.

==== Accessing BigBlueButton ====

Webex meeting guide

2023-02-13T05:25:59Z

Wikiadmin: Created page with "\\ Cisco WebEx is an enterprise solution for video conferencing, online meetings, screen share and webinars\\ ===== WebEx for Hosts ===== ==== Schedule a Meeting ==== * On browser, type https://uonbi.webex.com and sign in to your WebEx host account {{:sign_in_page.png?400|}} * Click on **Schedule** * Enter Meeting details such as Title, Time and attendees {{:webex_meeting_details.png?400|}} * To set up a recurring meeting, select **Recurrence** and specify when..."

\\
Cisco WebEx is an enterprise solution for video conferencing, online meetings, screen share and webinars\\

===== WebEx for Hosts =====
==== Schedule a Meeting ====
* On browser, type https://uonbi.webex.com and sign in to your WebEx host account
{{:sign_in_page.png?400|}}
* Click on **Schedule**
* Enter Meeting details such as Title, Time and attendees
{{:webex_meeting_details.png?400|}}
* To set up a recurring meeting, select **Recurrence** and specify when you want the meeting to be automatically scheduled

==== Start a Meeting ====
* A few minutes before the meeting time, go to "Home" to see upcoming meetings. **OR** Go to "Meetings"\\
*Find specific meeting and click on **Start**
{{:webex_start_meeting.png?500|}}
* It directs you to the following page:
{{:webex_open_meeting.png?500|}}

{{:webex_app_download.png?500|}}
* If you already have the Cisco WebEx desktop App, click **Open Cisco WebEx Meeting**. If you do not, click **Donwload it Now**
{{:webex_start_app.png?400|}}

Here you can choose whether to join the video with audio, video or both

{{:webex_audio_settings.png?500|}}

Settings allow you to vary speaker and microphone volume or audio settings

When everything is set up, **Start Meeting**

Once the meeting has started, the host can
*mute a member by clicking on the audio button next to their name
*change the role of a member by right-clicking on their name

===== WebEx for Attendees =====
*Open your email invite and click **Join meeting**\\
{{:webex_join_meeting.png?300|}}

*After setting up your audio and video settings, click "Join Meeting"\\
{{:webex_join.png?400|}}

=====WebEx Collaboration =====
During the meeting, one can do the following:\\
{{:webex_collaborate.png?600|}}

**Note: Only the host can record or end a meeting. These options are not available for regular members**

Google meet guide

2023-02-13T05:24:49Z

Wikiadmin: Created page with "Google Meet is a video conferencing platform provided by Google. ==== Schedule a meeting: ==== === From Calendar === Go to Google Calendar and create an event\\ {{:schedule_meet.png?300|}} === From browser === Enter https://meet.google.com in Chrome Browser.\\ Enter Meeting details such as a descriptive title and time\\ {{:start_meet.png?300|}} === From Phone === From your mobile device: Open the Meet app on your An..."

Google Meet is a video conferencing platform provided by Google.

==== Schedule a meeting: ====

=== From Calendar ===
Go to [[https://calendar.google.com/calendar/r | Google Calendar]] and create an event\\

{{:schedule_meet.png?300|}}

=== From browser ===
Enter https://meet.google.com in Chrome Browser.\\
Enter Meeting details such as a descriptive title and time\\

{{:start_meet.png?300|}}

=== From Phone ===
From your mobile device: Open the Meet app on your Android ([[https://play.google.com/store/apps/details?id=com.google.android.apps.meetings | Play Store]]) or Apple iOS ([[https://itunes.apple.com/us/app/meet/id1013231476 | App Store]]) mobile device\\
Click on **New Meeting**\\

{{:phone_join.jpg?200|}}

==== Join a Meeting: ====

=== From Calendar ===
In [[https://calendar.google.com/calendar/r | Calendar]], click the event you want to join. Click on join with Google Meet

{{:join_meet.png?300|}}

=== From Gmail ===
Click the link below "Join with Google Meet" in the email

{{:join_from_mail.png?300|}}

=== From Meet ===
In [[https://meet.google.com/ | Meet]], join a scheduled meeting or use a meeting code

{{:start_meet.png?300|}}

=== From Phone ===
Open the Calendar event or meeting invite to dial in to a meeting from a phone

{{:join_from_phone.png?200|}}

==== Collaborate During Video Meeting ===

{{:collaborate.jpg?600|}}

To record meeting, click on the three dots on the bottom right. The video is saved in the google drive of the convener of the meeting and can be shared on request

Safety and security guidelines in utilization of google docs and google classroom

2023-02-13T05:23:23Z

Wikiadmin: Created page with "===== Google Docs Tips ===== Google Docs are great tools for collaborating with coworkers and colleagues, but can create some undesirable situations if sensitive information is inadvertently shared in an inappropriate manner. ==== How it Works ==== *In order to access any files on a user’s account, one must be a Google user and therefore have their own account. *Any files are only accessible if uploaded and created by the user or shared with another user. The..."

===== Google Docs Tips =====
Google Docs are great tools for collaborating with coworkers and colleagues, but can create some undesirable situations if sensitive information is inadvertently shared in an inappropriate manner.

==== How it Works ====
*In order to access any files on a user’s account, one must be a Google user and therefore have their own account.

*Any files are only accessible if uploaded and created by the user or shared with another user. There is an option to choose anonymous sharing, whereby anyone with a link can find the file, otherwise shared files are **ONLY** accessible once the user has given strict permission for Google to share the files with another user; said user has to be specified by account/email address.

*In terms of security, the accounts of users involved in the process, the original creating user and the user with whom files are shared, all require passwords to be accessed.

*Search engines cannot find or access the files unless the files are published separately. When sharing files it may be useful to instruct Google on the security settings for folders, sub-folders or files being shared.

==== Sharing settings for Google Docs ====
Different sharing options are available:

**Private** - A document shared privately is only accessible by the documents owner or creator and others cannot search for the item.

**With the domain (UONBI)** - A document shared within the domain can be found by anyone in the domain through search.

**Within the domain with a link** - A document shared within the domain with a link only allows users with the document’s link to access the document.

**Anyone with the link** - Sharing a document to anyone with the link will allow anyone who has been given the document’s link the ability to access and view the document.

**Public on the web** - A document shared publicly on the web means anyone can find (through search), access and read the item. This of course is the least secure sharing setting.

==== Access levels in Google Drive when Sharing: View, Comment, and Edit ====

=== Access levels ===
Google Drive has several different access levels when you share files, folders, and Google Docs. If you create, sync, or upload a file, you're the **owner** of that item (unless you've transferred ownership).\\
There are three levels of access for collaborators: **Can view, Can comment** (Google documents and presentations only), and **Can edit.**

== Owners ==
*Edit Google documents, spreadsheets, presentations, and drawings (Google Docs only)
*Invite more editors, commenters, and viewers
*Delete files, folders, and Google Docs
*Remove access for any collaborator
*Transfer ownership to another person
*Upload and delete file versions (synced or uploaded files only)
*Add and remove something from a folder

== Editors ==
*Edit Google documents, spreadsheets, presentations, and drawings (Google Docs only)
*Invite or remove other collaborators, if the owner has given editors this permission
*Download or sync something to another device
*View the list of other collaborators
*Make a copy of something to save in Google Drive
*Upload and delete file versions (synced or uploaded files only)
*Add and remove items from a folder
Editors can’t permanently delete a file, folder, or Google Doc.

== Viewers ==
*View files, folders, and Google Docs
*Download or sync something to another device
*Make a copy of something to save in Google Drive
Viewers can’t permanently delete a file, folder or Google Doc, nor can they change something’s sharing settings.

== Commenters (Google documents and presentations only)==
*Comment on Google documents and presentations
*View documents and presentations
*Download or sync the document or presentation to another device
*Make a copy of a document or presentation to save in Google Drive
Commenters can’t permanently delete a file, folder or Google Doc, nor can they change something’s sharing settings.

===== Intellectual Property of Content in Google Docs =====
//Section 11.1 of Google’s terms of service says: “You give Google a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through the Service for the sole purpose of enabling Google to provide you with the Service in accordance with its Privacy Policy.”\\
“The rights that you grant in this licence are for the **limited** purpose of operating, promoting and improving our Services, and to develop new ones. This licence continues even if you stop using our Services (for example, for a business listing that you have added to Google Maps).”//

This clarifies that you are actually not granting full IP access and rights for Google to do what it wants with your files, but just licensing the files so that Google can help you translate them, or link them with other Google services.

You **retain ownership** of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.”

This is the statement that confirms your IP rights remain yours and any photos, videos or other IP based files uploaded, stored or transferred remain yours.

==== How to enhance Security ====
*To make sure your documents are extra safe in Google’s storage system use two-factor authentication and prevent any phishing for your password. This means someone could have to access both your password and your phone or alternate email address to access your Google account.
*G-Suite applications, including Google Docs and Google Classroom are HIPAA compliant, meaning government services can use them, and that all information uploaded and downloaded via Google is encrypted and inaccessible to third parties. As long as your password is strong and two-factor authentication is applied, your files are super safe.
*If you share a computer, sign out of your Google Account when you’re done.
*Don’t install Backup & Sync or Drive File Stream on a shared or public computer. Anyone who uses the computer could access your files.

===== Data Security in Google Classroom =====
*Two-factor account protection is available.
*Third-party contractual security protections are required.
*Industry best practices are used to protect data.
*Employee or physical access to user information is limited.
*All data in transit are encrypted.
*All data at rest are encrypted.
*Notice is provided in the event of a data breach.

Students vpn access

2023-02-13T05:21:37Z

Wikiadmin:

==== VPN Access to UoN library e-resources ====
You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website:
[[http://uonlibrary.uonbi.ac.ke/ | UoN Library]]

VPN link:[[https://vpn.uonbi.ac.ke/ | VPN Link]]

[[https://youtu.be/jbWI3aU1XnI | See this "How To" video for more information.]]

To access your Active Directory (AD) Account, see below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ Active Directory Students http://adstudents.uonbi.ac.ke/

Students vpn access

2023-02-13T05:21:16Z

Wikiadmin:

==== VPN Access to UoN library e-resources ====
You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website:
[[http://uonlibrary.uonbi.ac.ke/ | UoN Library]]

VPN link:[[https://vpn.uonbi.ac.ke/ | VPN Link]]

[[https://youtu.be/jbWI3aU1XnI|See this "How To" video for more information.]]

To access your Active Directory (AD) Account, see below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ Active Directory Students http://adstudents.uonbi.ac.ke/

Students ad

2023-02-13T05:20:14Z

Wikiadmin:

==== Active Directory (AD) ====
UoN uses Microsoft Active Directory (AD) for user identification and authentication services. This means you will need an AD account to log into UoN wifi, eclass, VPN and other services.

To access your AD account please follow the below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ Active Directory Students http://adstudents.uonbi.ac.ke/

For first time users you can reset your AD account password. [[Ad_howto_students| Click here for a step by step instructions]]

Forgot AD account password. [[ Ad_forgotpass_students | Click here for a step by step instructions]]

[[https://youtu.be/TE6667vWek4 | See this "How To" video for more information on how to activate your AD account for first time users.]]

==== Captive Portal ====

A captive portal is a web page (log-in page) which is displayed to newly connected users before they are granted broader access network resources.

[[Captive_portal | Click here for more info]]

Captive portal

2023-02-13T05:19:59Z

Wikiadmin: Created page with "==== Captive Portal ==== A captive portal is a web page (log-in page) which is displayed to newly connected users before they are granted broader access to UoN network including wifi and VPN. For UoN, users are required to authenticate and agree to acceptable use policies. {{:loginpage_c_portal_capture.jpg|}} === How to log in === -Staff members can log in using Active Directory Username/Password OR email account OR network access account. -Students can log in using..."

==== Captive Portal ====

A captive portal is a web page (log-in page) which is displayed to newly
connected users before they are granted broader access to UoN network including wifi and VPN.
For UoN, users are required to authenticate and agree to acceptable use
policies.

{{:loginpage_c_portal_capture.jpg|}}

=== How to log in ===

-Staff members can log in using Active Directory Username/Password OR email
account OR network access account.

-Students can log in using Active Directory Username/Password OR network
access account

=== I cannot see the captive portal page ===

For machines not in AD, and unable to open the captive portal page, enable
"Automatically detect settings" under Control Panel -> Network and Sharing
-> Internet Options -> Connections -> Automatically detect settings

{{:iesettingcapture.jpg|}}

=== I do not have access credentials ===

Use your Active Directory (AD) credentials or write to customercare(at)uonbi.ac.ke

Ad forgotpass students

2023-02-13T05:17:54Z

Wikiadmin: Created page with "**1. Access adstudents.uonbi.ac.ke and select the forgotten password option** \\ {{:forgotAD1.png?nolink&800|}} \\ **2. Enter Student Username in the requested format i.e. Reg. No. without the slashes **\\ {{:forgotAD2.png?nolink&800|}} \\ **3. Confirm the AD Username** \\ {{:forgotAD3.png?nolink&800|}} \\ **4. Enter New Password** \\ {{:forgotAD4.png?nolink&800|}} \\ **5. Password Successfully Changed** \\ {{:forgotAD5.png?nolink&800|}} \\"

**1. Access adstudents.uonbi.ac.ke and select the forgotten password option** \\
{{:forgotAD1.png?nolink&800|}} \\

**2. Enter Student Username in the requested format i.e. Reg. No. without the slashes **\\
{{:forgotAD2.png?nolink&800|}} \\

**3. Confirm the AD Username** \\
{{:forgotAD3.png?nolink&800|}} \\

**4. Enter New Password** \\
{{:forgotAD4.png?nolink&800|}} \\

**5. Password Successfully Changed** \\
{{:forgotAD5.png?nolink&800|}} \\

Ad howto students

2023-02-13T05:15:49Z

Wikiadmin:

For first time log in, you will be required to change the default password and update the security questions \\

**1. Go to ** http://adstudents.uonbi.ac.ke/ \\

**2. How to log in** \\
The initial credentials are in the format \\
Username: Reg. No. Without the slashes e.g. **Y7512342020** \\
Password: Reg. No. e.g. **Y75/1234/2020** \\
{{:ADFast2.png?nolink&800|}} \\

**3. Create Security Questions on first login** \\
{{:ADFast3.png?nolink&800|}} \\
{{:ADFast3_1.png?nolink&800|}} \\
{{:ADFast3_2.png?nolink&800|}} \\

**4. Change password after successfully setting security Password** \\
**Please note the password security strength needed as per image below ** \\
{{:ADFast4.png?nolink&800|}} \\

**5. Successful Password Change** \\
{{:ADFast5.png?nolink&800|}} \\

**6. You can now Log on** \\
{{:ADFast6.png?nolink&800|}} \\

**7. On successful login, User can change password by selecting the "Change Password Option"** \\
{{:ADFast7.png?nolink&800|}} \\

**8. Enter New Password** \\
{{:ADFast8.png?nolink&800|}} \\

Ad howto students

2023-02-13T05:15:36Z

Wikiadmin: Created page with "ad_howto_students"

ad_howto_students

Students email

2023-02-13T05:13:05Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[https://ict.uonbi.ac.ke/sites/ict.uonbi.ac.ke/files/Email%20Password%20Guide_Students.pdf | Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[ Imap_settings | IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide | Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_emails | Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Email etiquette guide

2023-02-13T05:09:25Z

Wikiadmin: Created page with "===== Email Etiquette Guidelines ===== In an effort to promote efficient and effective communication during this COVID-19 period, where most of us are working from home, the following guidelines are suggested for using email at the University. ***Use a professional email address: - ** Corporate email addresses are more appropriate as compared to personal addresses. Corporate emails are those whose naming falls within the @uonbi.ac.ke email address space. Remember that..."

===== Email Etiquette Guidelines =====

In an effort to promote efficient and effective communication during this COVID-19 period, where most of us are working from home, the following guidelines are suggested for using email at the University.

***Use a professional email address: - **
Corporate email addresses are more appropriate as compared to personal addresses. Corporate emails are those whose naming falls within the @uonbi.ac.ke email address space.
Remember that sending email from your University account is similar to sending a letter on a University of Nairobi letterhead, so do not write anything that might discredit or bring embarrassment to the University.

***Use a precise but descriptive subject: -**
The first thing that one sees when they receive your email is the subject. It determines what priority the receiver gives it. Make sure they are able to get the scope of your email in summary.

***Use professional salutation: - **
These include ‘Hi’, ‘Hello’, ‘Good morning’ and ‘Dear’. ‘Hey’ is not appropriate. When communicating to a group, words such as ‘team’ or ‘all’ can be used. Use one’s official name when addressing emails; e.g. ‘Michael’ should not be shortened to ‘Mike’.

***Avoid use of extreme emotion: - **
Do not use language that projects anger. Keep your communication polite and straight to the point. This does not mean you sound cold or curt. Use professional language.

***Careful use of punctuation and caps: - **
Writing a message in all caps gives the impression of shouting. Only use caps in well-known abbreviations. Punctuation marks such as exclamation marks are usually used to convey extreme emotion such as anger or excitement depending on the text. Use them sparingly. Avoid using multiple successive question marks or exclamation marks.

***Do not forget your signature: - **
Sign off with your name, department and position especially if the recipient does not know you. Phrases such as ‘(Best/Kind/Warm) Regards’, ‘Sincerely’, ‘With thanks’ among others can be used.

***Always proofread your emails: - **
Read through your email to ensure you have no spelling mistakes or grammar errors. Confirm that your message comes through clearly without any ambiguity.

***Double-check email addresses: - **
This is to avoid sending confidential emails to the wrong person/group or leaving someone out. Send emails only to people who will find the information relevant.

***Reply to all emails: - **
Notify the sender that you have received their email and whether or not you understand their message. In case an email was mistakenly delivered to you, make it known to the sender so that they can make the necessary corrections. However, do NOT use ‘Reply all’ unless the message is intended for everyone.
Check your email regularly; ignoring an email message is discourteous and confusing to the sender.
Conversely, never assume that simply because you have sent a message, it has been read.

***Keep private information confidential: - **
Sensitive or private information can be discussed in person or via phone.

***Vacation Responder/ Forwarding: - ***
Make arrangements for your email to be forwarded to someone to handle
when you are on leave, or install an automatic reply system advising that
you will not be able to respond.

***Mailing Lists: - **
Do not reproduce a message in full when responding to it, especially if you are posting to a mailing list. Instead, be selective in the parts that you include in your response.

***Authenticity: - **
Do not extract and use text from someone else's message without acknowledgment.
Do not make changes to someone else's message and pass it on without making it clear where you have made the changes.

***Be 'Legal, Decent, Honest and Truthful': - **
Do not pretend to be someone else when sending email.
Do not send frivolous, abusive or defamatory messages. Apart from being discourteous or offensive, you may be breaking the law.
Be tolerant of others' mistakes. Some people are new to this medium, and may not be good typists; they may even accidentally delete your message and ask you to resend it.
Remember that the various civil and criminal laws relating to written communication apply equally to email messages, including the laws relating to defamation, copyright, obscenity, fraudulent misrepresentation, and wrongful discrimination.

Imap settings

2023-02-13T05:07:44Z

Wikiadmin: Created page with "====== IMAPs Settings ====== Follow these steps to configure settings on your mail client application e.g. MsOutlook, Gmail App on Android, ipads etc; - Incoming IMAP Server Name: **imap.gmail.com** - Incoming Server Port: **993** - Use SSL (required): **Yes** - Email: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke** - Username: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke** - Password: Your em..."

====== IMAPs Settings ======
Follow these steps to configure settings on your mail client application e.g. MsOutlook, Gmail App on Android, ipads etc;
- Incoming IMAP Server Name: **imap.gmail.com**
- Incoming Server Port: **993**
- Use SSL (required): **Yes**
- Email: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke**
- Username: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke**
- Password: Your email password.

====== P0P3 Settings ======
- Incoming POP3 Server Name: **pop.gmail.com**
- Incoming Server Port: **995**
- Use SSL (required): **Yes**
- Email: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke**
- Username: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke**
- Password: Your email password.

====== SMTP Settings ======
- Outgoing Mail (SMTP) Server: **smtp.gmail.com**
- Outgoing Server Port: **587** for **TLS** OR
- Outgoing Server Port: **465** for **SSL** OR
- Enable authentication
- Email: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke**
- Username: Your full email address e.g. **xyz@students.uonbi.ac.ke** or **abc@uonbi.ac.ke**
- Password: Your email password.

These changes are as a result of the need for increased security measures required to safeguard online sensitive information like username and passwords during transit between mail server and mail clients.

Spoof emails

2023-02-13T05:06:21Z

Wikiadmin: Created page with "Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies, these emails ask you to reply with personal information, such as credit card number, account password or call a given number. These deceptive emails are called "Spoof Emails" because they fake the appearance of a web site or company in an attempt to commit identity theft. Also known as "hoax" or "phishing" emails. === Warning signs of a spoof email === \\ /..."

Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies, these emails ask you to reply with personal information, such as credit card number, account password or call a given number.

These deceptive emails are called "Spoof Emails" because they fake the appearance of a web site or company in an attempt to commit identity theft. Also known as "hoax" or "phishing" emails.

=== Warning signs of a spoof email ===
\\ //Sender's Email Address:// Spoof email may include a forged email address in the "From" line - Some may actually be real email addresses that have been forged. (From: admin@uonbi.com; From: UoNAcctMaintenance@uonbi.ac.ke).

\\ //Email Greeting:// Many Spoof emails will begin with a general greeting such as "Welcome UoN User", “Dear uonbi.ac.ke Account User”

\\ //Urgency:// Claims that UoN ICT center is updating its files or accounts - Don't worry, it is highly unlikely that UoN will lose your account information, or will want to know your password.

\\ //Account Status Threat:// Most Spoof emails try to deceive you with the threat that your account is in jeopardy and you will not be able to log in if you do not update it immediately.

\\ //Links in an Email:// While many emails have links included, just remember that these links can be forged too.

\\ //Requests Personal Information:// Requests that you enter sensitive personal information such as a User ID, password or bank account number by clicking on a link or completing a form within the email are a clear indicator of a Spoof email.

\\ //Poor grammar:// Be on the lookout for poor grammar or typographical errors. Many phishing e-mails are translated from other languages or are sent without being proof-read. As a result, these messages can contain bad grammar or typographical errors.

=== Reporting spoof emails ===

If you have any doubt whether an email is really from UoN, here's how to report it;

\\ 1. Forward the message to mailadmin@uonbi.ac.ke
\\ 2. Do not alter the subject line or forward the message as an attachment - doing so prevents us from investigating it further.
\\ 3. Once you have forwarded the email, you can then delete it from your email account.

=== Tips on how to protect your account ===
\\ If you get an email that looks like it is from mailadmin@uonbi requesting personal information it is a fake email. //We do not ask for personal information, especially your password.//

\\ //Scan for Viruses Frequently// scan your computer for viruses and make sure your virus software, operating system, and browser patches are up to date.

\\ //Vigilance Is the Best Line of Defense.// You should periodically check your account status to see if there is any suspicious activity.

\\ //Change Your Password Frequently.// If you think your account security may have been breached, change your account password immediately.

\\ //Make Your Password Unique.// To prevent someone accessing multiple accounts, it is effective to have different passwords for each account. Also, a good password will include a combination of letters and numbers - this makes it more difficult for people to guess the password.

\\ //Contact ICT center// immediately if you think you entered your email password into a spoof site/email.

\\ //Contact Your Bank// immediately if you think you entered your personal financial information into a spoof site.

=== Hoaxes ===
\\ There are many hoaxes circulating around the internet. A hoax is the human version of a computer virus. Instead of convincing the computer to pass the message along to many other computers, the message is written to convince a human to send the message to many other humans. For example there was an email circulating about "dying boy wants postcards, send this if you care" .

=== Sample spoof mail ===

'' \\ Subject: Dear University of Nairobi Email Subscriber
\\ From: "Administrator Webmaster" <angeliakattalakis@att>
\\ Date: Fri, March 19, 2010 1:12 am
\\ To: undisclosed recipients:;

\\ Dear University of Nairobi Email Subscriber

\\ This is To complete your account verification process of the past year for
the maintanance of your email account, you are required to answer this
message and enter your ID and PASSWORD space (*******), you should do so
before the next 48 hours of receipt of this email, Web mail or your account
will be deactivated and deleted from our database.

\\ Full Name:
\\ Webmail User ID:
\\ Webmail Password:
\\ Date Of Birth :

\\ Your account can also be
monitored;htp://mail.uonbi.ac.ke/webportal/login.php

\\ Thank you for using University of Nairobi Copyright administration.
\\ Credits: Information Management Group Copyright 2010, All Rights Reserved.''

Students email

2023-02-13T04:54:23Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[https://ict.uonbi.ac.ke/sites/ict.uonbi.ac.ke/files/Email%20Password%20Guide_Students.pdf | Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Students email

2023-02-13T04:51:50Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Students email

2023-02-13T04:49:51Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4 | See this "How To" video for more information on how to create your @uonbi email account.]]

[[http://mail.students.uonbi.ac.ke | Click this link to access your email account]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Students email

2023-02-13T04:49:08Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

[[http://mail.students.uonbi.ac.ke | Click this link to access your email account]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Main Page

2023-02-13T04:45:37Z

Wikiadmin:

====== Welcome to the UoN ICT Services Wiki ======

This site provides information about the University of Nairobi ICT Services.

===== ICT Titbits on How to Get Help Quickly =====
\\
**FAQ link on ICT Website** \\
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]] \\
\\
**Online Helpdesks**\\
ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus. \\
[[https://www.uonbi.ac.ke/support-emails|Support Emails.]] \\
\\
**User Support Office**\\
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.\\

**Telkom Bundles Issues/Inquiries**\\
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/index.php/faqs|HERE.]] \\
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

**Academic-related inquiries**\\
For your academic-related inquiries e.g. course registration, student portal login issues etc, there exists Faculty/School online helpdesks. Your Faculty/School Administrators will attend to any issues sent to the Faculty/School Helpdesk email.

===== Email =====
**Students**\\
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile". \\
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]] \\
\\
[[http://mail.students.uonbi.ac.ke| Click this link to access your email account]]\\
\\
**Staff**\\
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]\\

**Remember to update your email account recovery options once you log into your email account**

===== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

===== Student Email Password Guide =====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

===== IMAP - Setting up Email on your phone =====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

===== Email Etiquette Guide =====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]] \\
===== Active Directory (AD) =====
UoN uses Microsoft Active Directory (AD) for user identification and authentication services. This means you will need an AD account to log into UoN wifi, eclass, VPN and other services.\\

To access your AD account please follow the below links. \\

Active Directory Staff http://adportal.uonbi.ac.ke/ \\ Active Directory Students http://adstudents.uonbi.ac.ke/

For first time users you can reset your AD account password. [[ad_howto_students| Click here for a step by step instructions]]

Forgot AD account password. [[ad_forgotpass_students| Click here for a step by step instructions]]

[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to activate your AD account for first time users.]] \\
===== Captive Portal =====

A captive portal is a web page (log-in page) which is displayed to newly connected users before they are granted broader access network resources.

[[captive_portal_2| Click here for more info]]

===== VPN Access to UoN library e-resources =====
You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website:
[[http://uonlibrary.uonbi.ac.ke/|UoN Library]]

VPN link:[[https://vpn.uonbi.ac.ke/|VPN Link]]

[[https://youtu.be/jbWI3aU1XnI|See this "How To" video for more information.]] \\

To access your Active Directory (AD) Account, see below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ \\ Active Directory Students http://adstudents.uonbi.ac.ke/

===== Safety and Security Guidelines in Utilization of Google Docs and Google Classroom =====

Gmail, Google Calendar, and Google Docs have now become staples for getting organized and getting work done. These collaboration-friendly tools have revolutionized the way we communicate, work together, and store information online. \\
For lecturers and students, the education-friendly platform, Google Classroom brings the benefits of paperless sharing and digital collaboration to classrooms.\\
Google Docs often means storing sensitive corporate information, intellectual property, client data and other important files. If the security of Google Drive or Docs were to be compromised in any way, it could result in serious damage to the University.

[[safety_and_security_guidelines_in_utilization_of_google_docs_and_google_classroom|Click here for more info]]

===== Web Video Conference Tools =====
There are various tools useful in online learning or holding meetings and discussions. These include:

- [[google_meet_guide |Google Meet]]
- [[webex_meeting_guide |Cisco WebEx]]
- [[bigbluebutton_guide |BigBlueButton]]
- [[ms_teams_guide |Microsoft Teams]]

===== Survey Tools =====
- [[uon_survey_tool_guide|UoN LimeSurvey Tool]]
- [[google_forms_guide|Google Forms]]

===== How To Videos =====
Follow this simple How To videos

[[https://youtu.be/TE6667vWek4|How to create your students email and activate your AD account for first time users.]] \\

[[https://youtu.be/jbWI3aU1XnI|How to accessing library services using VPN]] \\

===== Dealing with spoof email =====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]
===== Network Storage Space for File Storage and Sharing =====
The University of Nairobi ICT Center provides network file storage for the convenience and productivity of UoN staff. \\
How to access the network storage and share files >>[[http://wiki.uonbi.ac.ke/doku.php/how_to_access_and_share_files_on_the_network_storage | click here and follow the instructions]]

===== Antivirus =====
To install ESET Antivirus on your machine, [[http://wiki.uonbi.ac.ke/doku.php/installing_kaspersky | click here and follow the instructions]].\\
[[frequently_asked_questions|Frequently Asked Questions]]

===== ICT Support Services =====
**Basic Troubleshooting**
*[[basic_computer_troubleshooting_steps | Basic computer troubleshooting steps]]
*[[Basic_network_troubleshooting_steps | Basic network troubleshooting steps]]
*[[Basic_printer_troubleshooting_steps | Basic printer troubleshooting steps]]
*[[Basic_projector_troubleshooting_steps | Basic projector troubleshooting steps]]
*Basic VOIP troubleshooting steps

[[http://ict.uonbi.ac.ke/node/566|For ICT technical support, please visit the following ICT offices for assistance]]

===== FAQs =====
[[Answers to frequently asked questions. More...]]
\\
\\
[[https://ict.uonbi.ac.ke/index.php/faqs|Click here for information on internet bundles]]
===== Terms and conditions of use (ICT Policy) =====
[[ By using the UoN network, y

Home

2023-02-13T04:42:03Z

Wikiadmin:

=== Welcome to the UoN ICT Services Wiki ===

This site provides information about the University of Nairobi ICT Services.

=== ICT Titbits on How to Get Help Quickly ===

===FAQ link on ICT Website===
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs page HERE? FAQ]]

===Online Helpdesks===

ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus.
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]]

===User Support Office===
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.

===Telkom Bundles Issues/Inquiries===
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/faqs HERE.]]
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Home

2023-02-13T04:41:26Z

Wikiadmin:

=== Welcome to the UoN ICT Services Wiki ===

This site provides information about the University of Nairobi ICT Services.

=== ICT Titbits on How to Get Help Quickly ===

===FAQ link on ICT Website===
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]]

===Online Helpdesks===

ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus.
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]]

===User Support Office===
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.

===Telkom Bundles Issues/Inquiries===
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/faqs HERE.]]
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Home

2023-02-13T04:40:40Z

Wikiadmin:

=== Welcome to the UoN ICT Services Wiki ===

This site provides information about the University of Nairobi ICT Services.

=== ICT Titbits on How to Get Help Quickly ===

===FAQ link on ICT Website===
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]]

===Online Helpdesks===

ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus.
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]]

===User Support Office===
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.

===Telkom Bundles Issues/Inquiries===
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/faqs| HERE.]]
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

How to videos

2023-02-02T05:41:39Z

Wikiadmin:

===== How To Videos =====
Follow this simple How To videos

[[https://youtu.be/TE6667vWek4| How to create your students email and activate your AD account for first time users.]]

[[https://youtu.be/jbWI3aU1XnI| How to accessing library services using VPN]]

How to videos

2023-02-02T05:41:20Z

Wikiadmin:

===== How To Videos =====
Follow this simple How To videos

[[https://youtu.be/TE6667vWek4|How to create your students email and activate your AD account for first time users.]]

[[https://youtu.be/jbWI3aU1XnI|How to accessing library services using VPN]]

Antivirus installation

2023-02-02T05:40:51Z

Wikiadmin:

===== Antivirus =====
To install ESET Antivirus on your machine, [[http://wiki.uonbi.ac.ke/doku.php/installing_kaspersky | click here and follow the instructions]].

[[frequently_asked_questions|Frequently Asked Questions]]

E-class

2023-02-02T05:39:42Z

Wikiadmin:

==== Safety and Security Guidelines in Utilization of Google Docs and Google Classroom ====

Gmail, Google Calendar, and Google Docs have now become staples for getting organized and getting work done. These collaboration-friendly tools have revolutionized the way we communicate, work together, and store information online.

For lecturers and students, the education-friendly platform, Google Classroom brings the benefits of paperless sharing and digital collaboration to classrooms.

Google Docs often means storing sensitive corporate information, intellectual property, client data and other important files. If the security of Google Drive or Docs were to be compromised in any way, it could result in serious damage to the University.

[[safety_and_security_guidelines_in_utilization_of_google_docs_and_google_classroom|Click here for more info]]

===== Web Video Conference Tools =====
There are various tools useful in online learning or holding meetings and discussions. These include:

- [[google_meet_guide |Google Meet]]
- [[webex_meeting_guide |Cisco WebEx]]
- [[bigbluebutton_guide |BigBlueButton]]
- [[ms_teams_guide |Microsoft Teams]]

Students vpn access

2023-02-02T05:39:10Z

Wikiadmin:

==== VPN Access to UoN library e-resources ====
You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website:
[[http://uonlibrary.uonbi.ac.ke/|UoN Library]]

VPN link:[[https://vpn.uonbi.ac.ke/|VPN Link]]

[[https://youtu.be/jbWI3aU1XnI|See this "How To" video for more information.]]

To access your Active Directory (AD) Account, see below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ Active Directory Students http://adstudents.uonbi.ac.ke/

Students ad

2023-02-02T05:38:37Z

Wikiadmin:

==== Active Directory (AD) ====
UoN uses Microsoft Active Directory (AD) for user identification and authentication services. This means you will need an AD account to log into UoN wifi, eclass, VPN and other services.

To access your AD account please follow the below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ Active Directory Students http://adstudents.uonbi.ac.ke/

For first time users you can reset your AD account password. [[ad_howto_students| Click here for a step by step instructions]]

Forgot AD account password. [[ad_forgotpass_students| Click here for a step by step instructions]]

[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to activate your AD account for first time users.]]

==== Captive Portal ====

A captive portal is a web page (log-in page) which is displayed to newly connected users before they are granted broader access network resources.

[[captive_portal_2| Click here for more info]]

Students email

2023-02-02T05:09:50Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

[[http://mail.students.uonbi.ac.ke| Click this link to access your email account]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Students email

2023-02-02T05:09:09Z

Wikiadmin:

==== Email ====
====Students====
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

[[http://mail.students.uonbi.ac.ke| Click this link to access your email account]]

====Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

Remember to update your email account recovery options once you log into your email account

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Students email

2023-02-02T05:06:47Z

Wikiadmin:

===== Email =====
**Students**
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

[[http://mail.students.uonbi.ac.ke| Click this link to access your email account]]

====**Staff====
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

**Remember to update your email account recovery options once you log into your email account**

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Students email

2023-02-02T05:05:31Z

Wikiadmin:

===== Email =====
**Students**
To create your @uonbi students email, please log into your SMIS portal, go to "Portal Home" then click on "My Profile".
[[https://youtu.be/TE6667vWek4|See this "How To" video for more information on how to create your @uonbi email account.]]

[[http://mail.students.uonbi.ac.ke| Click this link to access your email account]]
\\
**Staff**
[[http://mail.uonbi.ac.ke|Access your UoN staff email]]

**Remember to update your email account recovery options once you log into your email account**

==== Email - How to login to Google Suite ====
- Go to https://mail.google.com
* If you have an existing gmail account, click on "Add New Account"
- Enter your username as username@uonbi.ac.ke
- Enter password.
- For FIRST TIME users, you will be requested to change your password to a preferred password. Google policy on password will be enforced at this stage and must meet the strength requirements
- Click on "Accept" to continue with log in
- Provide a recovery phone number and recovery email.
* This will help you reset your password in case you forget.
* The phone number will also help set-up 2 -step authentication which adds an extra layer of security for your email account.
- NOTE: After login, check the different folders/labels under the inbox, including the "Spam" folder.
* Contact your college ICT support office for help

==== Student Email Password Guide ====

This is a guide on your University of Nairobi student email address.

[[student_email_password| Click here for more info]]

==== IMAP - Setting up Email on your phone ====
To set-up email access on your mobile phone via the various email apps, you will need to configure IMAP settings.
[[new_imaps_and_pop3_settings|IMAPs settings]]

==== Email Etiquette Guide ====

This is a guide on proper use of University email for communication

[[Email_etiquette_guide|Click here for more info]]
==== Dealing with spoof email ====
[[Spoof_Emails|Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...]]

Helpdesk emails

2023-02-02T05:02:51Z

Wikiadmin:

===Academic-related inquiries===
For your academic-related inquiries e.g. course registration, student portal login issues etc, there exists Faculty/School online helpdesks. Your Faculty/School Administrators will attend to any issues sent to the Faculty/School Helpdesk email.

[[https://www.uonbi.ac.ke/support-emails | Click here for more info]]

Home

2023-02-02T04:59:34Z

Wikiadmin:

=== Welcome to the UoN ICT Services Wiki ===

This site provides information about the University of Nairobi ICT Services.

=== ICT Titbits on How to Get Help Quickly ===

===FAQ link on ICT Website===
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]]

===Online Helpdesks===

ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus.
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]]

===User Support Office===
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.

===Telkom Bundles Issues/Inquiries===
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/index.php/faqs|HERE.]]
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Home

2023-02-02T04:58:33Z

Wikiadmin:

====== Welcome to the UoN ICT Services Wiki ======

This site provides information about the University of Nairobi ICT Services.

===== ICT Titbits on How to Get Help Quickly =====

======FAQ link on ICT Website======
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]]

===Online Helpdesks===

ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus.
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]]

===User Support Office===
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.

===Telkom Bundles Issues/Inquiries===
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/index.php/faqs|HERE.]]
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Home

2023-02-02T04:55:29Z

Wikiadmin:

====== Welcome to the UoN ICT Services Wiki ======

This site provides information about the University of Nairobi ICT Services.

===== ICT Titbits on How to Get Help Quickly =====

======FAQ link on ICT Website======
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]] \\
\\
**Online Helpdesks**\\
ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus. \\
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]] \\
\\
**User Support Office**\\
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.\\

**Telkom Bundles Issues/Inquiries**\\
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/index.php/faqs|HERE.]] \\
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Home

2023-02-02T04:54:56Z

Wikiadmin:

====== Welcome to the UoN ICT Services Wiki ======

This site provides information about the University of Nairobi ICT Services.

===== ICT Titbits on How to Get Help Quickly =====

======FAQ link on ICT Website=====
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs| page HERE? FAQ]] \\
\\
**Online Helpdesks**\\
ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus. \\
[[https://www.uonbi.ac.ke/support-emails| Support Emails.]] \\
\\
**User Support Office**\\
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.\\

**Telkom Bundles Issues/Inquiries**\\
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/index.php/faqs|HERE.]] \\
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000

Home

2023-02-01T07:29:24Z

Wikiadmin:

MediaWiki:Sidebar

2023-01-27T09:05:07Z

Wikiadmin:

MediaWiki:Common.css

2023-01-27T09:02:39Z

Wikiadmin:

/* CSS placed here will be applied to all skins */

#pt-anontalk {
display: none;
}

#pt-anoncontribs {
display: none;
}