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=== Welcome to the UoN ICT Services Wiki === | |||
This site provides information about the University of Nairobi ICT Services. | This site provides information about the University of Nairobi ICT Services. | ||
=== ICT Titbits on How to Get Help Quickly === | |||
===FAQ link on ICT Website=== | |||
Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs | Have you checked the Frequently Asked Questions [[https://ict.uonbi.ac.ke/faqs page HERE? FAQ]] | ||
===Online Helpdesks=== | ===Online Helpdesks=== | ||
| Line 15: | Line 15: | ||
===User Support Office=== | ===User Support Office=== | ||
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time. | Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time. | ||
===Telkom Bundles Issues/Inquiries=== | ===Telkom Bundles Issues/Inquiries=== | ||
To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke | To apply for Telkom bundles, see link [[https://ict.uonbi.ac.ke/faqs HERE.]] | ||
For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000 | For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000 | ||
Latest revision as of 04:42, 13 February 2023
Welcome to the UoN ICT Services Wiki
This site provides information about the University of Nairobi ICT Services.
ICT Titbits on How to Get Help Quickly
FAQ link on ICT Website
Have you checked the Frequently Asked Questions [page HERE? FAQ]
Online Helpdesks
ICT has created online Helpdesks for every College/Campus where you can send your ICT related inquiries. You need not walk physically to the ICT Office in your campus. [Support Emails.]
User Support Office
Operational hours are Monday – Friday 8:00a.m. to 5:00 p.m. Your campus ICT office is enabled to resolve your college issues locally. Therefore, you do not need to go to the main campus ICT office (unless you are based at the main campus) as they might not have the necessary information for your college to help you on time.
Telkom Bundles Issues/Inquiries
To apply for Telkom bundles, see link [HERE.] For any issues/inquiries related to your Telkom bundles line, there is a dedicated Office that handles this. Send your inquiries to customercare[at]uonbi.ac.ke or call 0204910000