Main Page

• • Academic-related inquiries**\\

For your academic-related inquiries e.g. course registration, student portal login issues etc, there exists Faculty/School online helpdesks. Your Faculty/School Administrators will attend to any issues sent to the Faculty/School Helpdesk email.

VPN Access to UoN library e-resources

You can access restricted journals (only accessible within UoN network) using the UoN VPN link while outside the UoN network. Links to the journals are found on the UoN library website: [Library]

VPN link:[Link]

[this "How To" video for more information.] \\

To access your Active Directory (AD) Account, see below links.

Active Directory Staff http://adportal.uonbi.ac.ke/ \\ Active Directory Students http://adstudents.uonbi.ac.ke/

Safety and Security Guidelines in Utilization of Google Docs and Google Classroom

Gmail, Google Calendar, and Google Docs have now become staples for getting organized and getting work done. These collaboration-friendly tools have revolutionized the way we communicate, work together, and store information online. \\ For lecturers and students, the education-friendly platform, Google Classroom brings the benefits of paperless sharing and digital collaboration to classrooms.\\ Google Docs often means storing sensitive corporate information, intellectual property, client data and other important files. If the security of Google Drive or Docs were to be compromised in any way, it could result in serious damage to the University.

Click here for more info

Web Video Conference Tools

There are various tools useful in online learning or holding meetings and discussions. These include:

 - Google Meet
 - Cisco WebEx
 - BigBlueButton
 - Microsoft Teams

Survey Tools

 - UoN LimeSurvey Tool
 - Google Forms

How To Videos

Follow this simple How To videos

[to create your students email and activate your AD account for first time users.] \\

[to accessing library services using VPN] \\

Dealing with spoof email

Spoof emails can be a major problem for unsuspecting internet users. Claiming to be sent by well-known companies More...

Network Storage Space for File Storage and Sharing

The University of Nairobi ICT Center provides network file storage for the convenience and productivity of UoN staff. \\ How to access the network storage and share files >>[| click here and follow the instructions]

Antivirus

To install ESET Antivirus on your machine, [| click here and follow the instructions].\\ Frequently Asked Questions

ICT Support Services

• • Basic Troubleshooting**

 * Basic computer troubleshooting steps
 * Basic network troubleshooting steps
 * Basic printer troubleshooting steps
 * Basic projector troubleshooting steps 
 *Basic VOIP troubleshooting steps

[ICT technical support, please visit the following ICT offices for assistance]

FAQs

Answers to frequently asked questions. More... \\ \\ [here for information on internet bundles]

Terms and conditions of use (ICT Policy)

[[ By using the UoN network, y